Privacy Policy

OnCallSA / ABOUT US / Privacy Policy

PRIVACY POLICY

  1. WHAT DO WE DO WITH YOUR INFORMATION?

When you use our services, we collect the personal information you give us such as (but not limited to) your name, cellphone number, physical and email address for the purpose of understanding your needs, allocating an appropriate Service Partner and delivering services to your expectation. We communicate using phone calls, SMS and email for the purpose of delivering a professional service. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address which helps us see which area you are located in in addition to help us know which browser and operating system you using so that we can display information in an appropriate and easy to read manner.

  1. MARKETING
    With your permission, we may send you emails or SMS about current or future services. If we have not obtained your permission, we may issue a maximum of 3 communications specifically requesting that permission after which we will cease our efforts unless you opt in at a later stage.
  1. SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction or verify your payment details we accept that you consent to our collecting this information and using it responsibly and for that specific purpose. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If you would like to withdraw consent to marketing messages, you may withdraw your consent at any time. Simply reply to the message with the words “OUT” or “NO” or email us at info@oncallsa.co.zarequesting removal from our database. Please note however that should you wish to have us attend to more work for you in future and you have opted out of marketing communication, we will make contact with you solely for the purpose of discharging our duty in delivering the service to you.

  1. DISCLOSURE

We may disclose your personal information if required by law to do so or if you violate our Terms and Conditions of Use.

  1. THIRD PARTY DEVELOPMENT AND HOSTING

Our IT systems and platform is developed, maintained and hosted by third parties appointed by the company from time to time. Your data is stored through our platforms data storage mechanism. At all times your data will be stored on a secure server behind a firewall and transmitted in a secure manner using encryption.

If you choose to use our platform to make payment then we will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete the transaction. After that is complete, your information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  1. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our platforms website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our platform, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our platform uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

  1. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  1. COOKIES

We make use of cookies which allows us to improve the overall web experience for you by providing us with information. This information includes details of your session, referring websites, landing page, time spent on each page and others.

  1. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our platform is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.

  1. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Managing Director at;

Email: info@oncallsa.co.za

Telephone: 087 490 1030

Physical address: Unit 811, Hammets Crossing Office Park, 2 Selbourne Road, Fourways, Sandton, 2191