SERVICE PARTNERS

OnCallSA is a location based, on-demand platform which provides an organised, easy-to-use system for clients to access pre-vetted, readily available Service Partners. OnCallSA is not a listing or marketing service. We are actively involved in the entire process of delivering a great customer experience including Service Partner vetting, job requests, scheduling client visits and quality control.

With OnCallSA, Service Partners enjoy substantial benefits including:

Market Access: Unprecedented access to profitable markets as part of CTM’s recommended Service Providers

Location ring-fencing: We intelligently allocate work within geographic areas. Doing more work in a smaller areas means a reduction in unproductive travel time and associated costs.

Scheduling: We allocate work via the online scheduler. This means you have one electronic diary to manage your activity and can avoid over-committing to appointments.

Manage Teams: Whether you are a sole proprietor or have several teams, we are able to set up our system to best manage productivity and profitability with individual team reporting.

Paper work and payments: We manage quotations, invoices and payments so you no longer have to worry about paperwork, emails, faxes or time-consuming administration. We manage the payment process which means you can forget about the worries of slow payment, charge-backs or bad debts. You also save on bank fees as we pay these for you without passing on the cost.

Independence: Service Partners remain independent and may continue to do work for their existing clients.

CTM Trade Account: As a Service Partner, you receive preferred access to a CTM trade account. This provides a 30 day interest free facility plus you may qualify for purchasing rebates. CTM Terms and Conditions apply.

 

FAQs for Service Partners

REQUIREMENTS

We have established minimum requirements which must be met and maintained. These are important to ensure we admit quality providers to our panel and deliver a superior service to Clients. Our minimum requirements include:

  1. Share our passion for exceptional customer service
  2. Well presented and be fluent in English
  3. South African citizen or have a valid South African permit
  4. No criminal convictions or pending criminal court cases
  5. Clear credit record with no judgements during the past 3 years
  6. Valid South African bank account
  7. Working smart phone and the ability to use mobile apps
  8. At least 2 years’ experience in the relevant trade
  9. Produce at least 2 good trade references
  10. Access to a well maintained and reliable vehicle
  11. Have all the tools required to perform the work adequately
  12. Provide proof of Third Party Liability Insurance to the value of R1 000 000 or higher.
  13. Where trade is governed by a professional body (such as Plumbers), provide proof of membership

Minimum requirements also apply to Partner employees. Employees must meet the following requirements before we admit them to our system and provide them with photo ID cards:

  1. Share our passion for exceptional customer service
  2. South African citizen or have a valid South African permit
  3. No criminal convictions or pending criminal court cases

We are currently recruiting Service Partners in Johannesburg and Pretoria will expand to other areas over the next few months. Should you require additional information please visit us at  www.OnCallSA.co.za/Partners or email at Partners@oncallsa.co.za

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